Customer strategy puts the customer first. Through your product, your team, and your service. Its how you plan to acquire new customers, and how you'll increase loyalty.
Talk to us about: strategy development, creating a customer-centric culture, leadership workshops, training & recruiting.
customer Touch points
Every contact your customer has with your organization is a precious and finite opportunity. Make the most of every touch point - online, on the phone, in person. We "map the gaps" to address critical customer experiences and find the sweet spots to create incredibly loyal, profitable customers.
Talk to us about: customer journey mapping, touch point audits, creating exceptional customer experiences & delight opportunities.
Customer acquisition and retention
Let's face it...not all customers are equal. We need to acquire, nurture, and retain the best, most profitable customers. And hey, if there's some low-hanging fruit, let's figure out how to fill that basket too.
Talk to us about: customer segmentation, top customer campaigns/programs, opportunistic marketing, campaign planning/execution & Net Promoter Score (NPS) strategy.
Building a better customer experience starts with knowing your customers. What do they love about doing business with you? What do they hate? Do they recommend your company? Why? Why not?
That's a lot of questions. We can help you answer them.
Talk to us about: qualitative and quantitative insight, customer journey mapping, voice of the customer (VOC) programs & Net Promoter Score (NPS).